• Frequently Asked Questions

Answers to Common Queries

To maintain privacy, security, and exclusivity, our full product catalog and pricing information are only available to registered users.

  • You must create an account to access our product offerings.
  • Once registered and logged in, you will have full access to our entire inventory, including product details and pricing.
  • Creating an account is quick and easy—simply follow the registration process and verify your email.

By requiring an account, we ensure that our products are only accessible to serious customers while maintaining a secure and professional shopping experience.

Due to the nature of our products and the inherent risks involved, we only accept the most secure and reliable payment methods to ensure privacy, safety, and seamless transactions.

Preferred Payment Method: Bitcoin (BTC)
  • Bitcoin is our most recommended payment method because of its ease of use, unmatched security, and worldwide accessibility.
  • If you’re new to Bitcoin, don’t worry! It has become easier than ever to use, especially with platforms like Cash App, Venmo, and PayPal now offering Bitcoin purchases and transfers.
  • We have step-by-step Bitcoin payment guides available—just check the Payment Guides section at the top right of the site for instructions.

Bitcoin provides fast, anonymous, and secure transactions without the risks associated with traditional banking methods.

 
Alternative Payment Methods

For your convenience, we also accept:

  • Wise.com Transfers – Secure and efficient for international transactions.
  • Western Union Direct-to-Bank Transfers – A trusted global remittance service.

These options offer additional flexibility while maintaining security and reliability.

 
Third-Party Payment Processing via BTC Buddies

If you prefer not to use Bitcoin directly, you can use BTC Buddies (www.btcbuddies.com)—a third-party payment processor that can handle Bitcoin payments on your behalf.

  • They charge a service fee (since they act as an intermediary).
  • Multiple transaction fees apply, as they need to receive your funds, convert them to Bitcoin, and send them to us.
  • Taxes & processing costs are factored into their pricing, and we have no control over their fees, as they are a separate service provider.

BTC Buddies is ideal for those who prefer traditional payment methods but still need to complete Bitcoin transactions.

 
Need Help Sending Bitcoin?
  • If you’re unfamiliar with sending Bitcoin through Cash App, Venmo, or PayPal, check our Payment Guides at the top of the site for detailed instructions.
  • If you need further assistance, feel free to reach out to our support team for help.

We aim to make the payment process as easy and secure as possible while ensuring privacy and reliability for all transactions.

The total time from placing an order to receiving your package depends on your payment method and processing times. Below is a breakdown of the process based on different payment methods.

Fastest Payment Method: Bitcoin (BTC)
  •  Bitcoin is the fastest way to process your order.
  •  When you select the first Bitcoin payment option, a unique BTC wallet is assigned to your order.
  •  Once payment is received and confirmed, your order immediately moves to processing.
  •  Processing time: Generally, within 24 hours (excluding holidays & weekends).
  •  Once your order is marked as “Completed,” you will receive a tracking number within 24 hours.
Estimated Total Time for BTC Orders:

➡ Order placed → Payment received → Processed & shipped within 24 hours

➡ Shipping time: 2-4 business days

 
Other Payment Methods: Wise.com, Western Union & BTC Buddies
  • These payment methods rely on third-party processing times before we receive the funds.
  • Once we confirm receipt of your payment, your order moves from “On Hold” to “Processing.”
  • Processing time: Generally within 24 hours after payment confirmation.
  • Tracking number will be provided within 24 hours of order completion.
Estimated Total Time for Third-Party Payments:

➡ Order placed → Third-party processing time (varies) → Payment received & confirmed → Processed & shipped within 24 hours

➡ Shipping time: 2-4 business days

 
Tracking & Order Status Updates
  • Once your order is marked as “Completed,” your tracking number will be available in your account within 24 hours.
  • Tracking numbers do not update instantly—we manually enter them due to the security measures involved in our shipping process.
  • Once tracking is updated, your package should arrive within 2-4 business days.
 
Important Notes on Inventory & Order Holding

Unpaid orders do NOT hold inventory for you indefinitely.

  • If an item is in stock when you place an order, the system reserves your inventory for 4 hours.
  • After 4 hours, if no payment is received, the items are returned to stock and available for other customers.
  • If stock is low and your payment takes a long time to clear, there is a possibility that the item may sell out before your payment is confirmed.
What Happens If an Item Sells Out Before Your Payment Clears?
  • We can offer you store credit or a refund through Bitcoin.

To avoid delays or stock shortages, we strongly recommend using Bitcoin for the fastest processing and guaranteed inventory allocation.

If you have any further questions or need assistance, feel free to reach out to our support team!

You can easily track your order status by logging into your account.

  • Go to your account dashboard
  • Navigate to “Order History”
  • Find your order and check its current status
Order Status Breakdown:

On Hold – We are waiting for your payment to be received and confirmed.

Processing – Your payment has been confirmed, and your order is being prepared for shipment.

Completed – Your order has been shipped. You should receive a tracking number within 24 hours (tracking updates manually due to security measures).

Tracking Information:

Once your order is marked as “Completed,” you will find your tracking number in your account under order details. Please note that tracking updates may take some time due to manual entry and security protocols.

If you have any issues or questions about your order status, feel free to reach out to our support team!

At AAS Direct, we strive for fast processing and shipping to ensure you receive your order as quickly as possible. However, if you need to make a change, we may be able to assist you—depending on the order status.

  • If your order is still “On Hold” or “Processing”, there’s a chance we can modify it before it ships.
  • Contact customer service immediately to request any changes. The sooner we receive your request, the better the chance we can adjust your order before it is shipped.

Important Note: Once your order has been marked as “Completed” (Shipped), it can no longer be changed. If you have any concerns, please reach out to customer service as soon as possible for assistance.

No problem—these things happen! While we strive for 100% accuracy, our team is still human (no Neuralink upgrades just yet), and mistakes can occasionally occur. If we miss something in your order, rest assured that we will always make it right.

Damaged Items? We’ve Got You Covered!

We understand that shipping carriers aren’t always gentle with packages. Heavy loads, rough handling, and unexpected impacts can sometimes result in damaged items.

If your package arrived with missing or damaged products, simply contact our customer service team, and we will send out replacement units ASAP.

  • No hassle, no runaround—we take care of our customers.
  • Just provide your order details and any necessary photos, and we’ll get your replacements on the way.

We appreciate your understanding and patience, and we’re committed to ensuring you get what you ordered—quickly and correctly.

This does happen occasionally due to Bitcoin’s volatility and varying wallet fees when sending payments.

Why Does This Happen?
  • Bitcoin Network Fees – Some wallets charge high transaction fees, which can reduce the actual amount received on our end. Make sure to check wallet fees before sending to avoid underpayment.
  • Blockchain Congestion – When network traffic is high, fees can spike. If the fees seem unusually high, waiting a few hours may result in lower costs.
  • Payment Received Below Expected Amount – If the payment received is below the required amount, the system automatically cancels the order to prevent incomplete transactions.
 
How to Fix It

If your order was canceled but you sent Bitcoin, don’t worry!

  • Contact our customer service team ASAP
  • Provide your order number and a screenshot of your Bitcoin payment transaction
  • We will manually verify and match your payment to your order and resolve the issue

This is an easy fix, and we will always ensure your payment is accounted for. Just reach out to our support team, and we’ll get it sorted for you!